Make a great solution even better. Let AKA help you maximize the value of your Microsoft Dynamics CRM investment.

Tailor and expand your Microsoft Dynamics CRM solution to meet the demands of your business

Microsoft Dynamics CRM comes with robust set of features and functions to provide a solid CRM solution. However, since no two businesses are exactly the same, Microsoft Dynamics CRM can be tailored to fit your unique needs through customizations. The experts at AKA have the experience, training, and proven approach to provide CRM enhancements that will fine-tune your CRM solution to fit your business like a glove.

We are experienced in enhancing Dynamics CRM by customizing the base code, integrating it with other applications including those developed by Independent Software Providers (ISVs) in the Microsoft Partner Network, building custom applications, developing reporting strategies, and working together with you on process improvements.

It’s not about features—it’s about what makes sense for your organization

Ultimately, it’s not about how many features can be packed into your CRM implementation; it’s about what your business needs to operationalize your strategic objectives. At AKA, we approach CRM enhancements with three important areas of focus:

  • Providing Business Value – Any CRM enhancement of your base system should provide value to your business in terms of measureable ROI and tangible goals. We work with our clients to ensure the enhancements are driven by genuine business goals and make good business sense.
  • Enabling Improved Business Processes – How well is your organization running now, and how do you want it to run in the future? An enhancement should improve business processes, or it’s not worth your money. We not only help you identify areas for business process improvement, but we make sure the enhancements we put into place will support those new processes now and into the future with the scalability to grow and adapt to your needs. This is why we work closely with our clients to understand their challenges, ensuring we design a system that provides value today and moving forward.
  • Following Critical Roadmaps and Taking Advantage of Existing Technology – When we engage in a CRM enhancement, we look at important development roadmaps—not only for Microsoft Dynamics CRM, but for the entire Microsoft ecosystem—to ensure your solution will grow comfortably without issues when it comes to data migration and future upgrades. We also look at what ISVs are developing to see if we can take advantage of solutions that have already been developed and tested, so you don’t spend money and resources unnecessarily.

At AKA, we have expert teams to design and implement enhancements that help move your business forward with measurable ROI and real business value.

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