With Epicor eFrontOffice, powered by Clientele, you can proactively manage your customer relationships and automate many administrative tasks, giving your sales, marketing and support staffs more “face time” to spend with customers. The award-winning Epicor eFrontOffice suite enables you to gather, organize, track and share prospect, customer, competitive and product information. You can pinpoint your targets, capture highly qualified leads and measure the effectiveness of your campaigns. Plus, you can deliver world-class support, resulting in more repeat business and better referrals.

Epicor eSales and eMarketing

Epicor eSales and eMarketing empowers you to focus on the right opportunities while giving you access to timely information. Once a qualified lead becomes an
opportunity, sales teams can be formed and managed, milestones set and measured, literature sent, competitor information accessed, correspondence generated and potential revenue forecasted. Plus, you can view your sales funnel at any point and see exactly where you are in the cycle. You can make verifiable revenue projections. You can also pinpoint your targets, capture highly qualified leads and perform cost/benefits ROI analysis on marketing activities. The result? Better prospects, shorter sales cycles and more revenue.

Epicor eSupport

Epicor eSupport is a complete tool for managing -even anticipating-the support needs of your customers. It enables you to efficiently manage your entire workload, from handling calls to requesting customer shipments. You can track all products your customers purchase, as well as those that are returned for service or replacement. Epicor eSupport helps support departments identify and forecast their
contribution to the bottom line, resulting in greater profitability and predictability. Epicor eFrontOffice's AnswerBook feature, an online store of answers to your customers' most frequently asked questions, makes it easy for anyone in your company to give fast and accurate answers.

Epicor eFrontOffice Connector

Connector is designed to easily connect remote sites and laptop users to centralized
information. Data can be synchronized and exchanged between sites, as well as between laptop databases and a central database. Through a sophisticated “data slicing” process, you can ensure that locations or individuals only receive the information they need.

Epicor eFrontOffice Conductor

Conductor, a workflow automation tool, can escalate calls, send messages, update
records-even retrieve e-mail messages and convert those messages into records. You define your own Conductor “triggers” that scan your database looking for specific conditions. When those conditions are met, Conductor performs actions that you've already defined. Conductor enables you to easily manage a variety of workflow processes, saving you both time and money.

ClienteleNet

ClienteleNet enables Web-based self-service, providing your customers with access to select information and answers to their questions. ClienteleNet is a secure, standards-based Web application that is highly adaptable to meet your business requirements.