Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help people realize their potential. Microsoft Dynamics CRM business software achieves this goal by bringing Customer Relationship Management (CRM) together with versatile Microsoft products and technologies to provide you with a wide choice of capabilities to enhance your business.

Microsoft Dynamics CRM gives you the applications and capabilities you need to easily create and maintain a clear view of customer interactions from first contact through purchase and post-sales. With tools to enhance your company's marketing, sales, and customer service processes, along with native Microsoft Office Outlook messaging and collaboration client integration, Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Share Information with Microsoft SharePoint Server
 

Share CRM data with customers, partners, and distributors and enable them to submit requests, track status, view information, and see results through Microsoft Office SharePoint Server. SharePoint Server can also be used internally to store and share business documents and CRM data. SharePoint also helps you to create and visualize reports and data through Web-based dashboards and shared workflow.
 

Provide dashboard visibility into the performance of your marketing, sales, or customer service organizations with Microsoft PerformancePoint Server business intelligence software. Quickly create dashboards that expose valuable data from Microsoft Dynamics CRM, such as campaign performance, new customers, or first-call resolution metrics. Or combine data from CRM and other business systems to measure performance across business areas.

Integrate Systems with Microsoft BizTalk Server

Organizations that are using Microsoft BizTalk® Server for large integration projects can incorporate Microsoft Dynamics CRM into their solution with the Microsoft BizTalk Server Adapter. With simplified integration, the BizTalk Server Adapter helps unify CRM data with other business-critical information, so you can use all of your business data more effectively to get more value from your technology investment.

Create Flexible Processes with Windows Workflow Foundation

Promote consistency in your business with workflow tools to support discrete services and business processes within individual business units or across the organization. Microsoft Dynamics CRM uses the Microsoft Windows Workflow Foundation, making it easier to extend the reach of your CRM data across line-of-business systems, such as document management or enterprise resource planning.

Build Reports Quickly with SQL Reporting Services

Access the CRM information you need when you need it with Microsoft SQL Server Reporting Services. Wizard-based reporting tools empower end users to quickly create their own reports based on Microsoft Dynamics CRM data, such as channel performance, sales forecasts, and customer satisfaction. Staff and managers can also use centralized financial dashboards to view business progress and identify follow-up actions to help protect and increase profit margins.

Analyze Results with SQL Server Analysis Services

Understand where your business is going with deep CRM analytics based on Microsoft SQL Server Analysis Services. Uncover sales trends, segment your customers, target resources to areas of highest return, and mitigate risks with technologies that help you unlock the potential of your Microsoft Dynamics CRM data.

Manage Data Confidently with Microsoft SQL Server

Help your organization minimize data risk by leveraging the broad capabilities of Microsoft SQL Server. By leveraging Microsoft SQL Server, Microsoft Dynamics CRM is able to provide organizations with a world-class data platform that delivers high availability, scalability, security features, manageability and interoperability. Microsoft SQL Server supports corporate mandates to control costs without sacrificing application availability, security, or reliability.