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Products in the top tier of the CRM product market typically are multi-functional, highly customizable and require a longer duration to design and implement. This tier of the market is dominated, primarily, by the following products:

• Oracle
• SAP
• Siebel
• Peoplesoft

Products in the upper tier typically cross traditional CRM and ERP product boundaries, providing an enterprise solution for multiple business needs. Products in this tier are best suited for companies that meet the following criteria: 

• More than 1000 users who will access the application across departments
• Integration requirements with legacy applications or custom applications
• Users who are geographically dispersed, and require multi-lingual and multi-currency support.
• Users with advanced analytics and reporting requirements.