Microsoft Dynamics CRM
Find, win, and grow your customer relationships with Microsoft Dynamics CRM
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships.
Marketing
Market more effectively, generate demand, and get a competitive advantage
Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
- Manage your data effectively
- Pinpoint your marketing efforts
- Streamline campaign planning
- Simplify campaign execution
- Manage events efficiently
- Improve response management
- Gain insights for decision making
Sales
Boost revenues and increase your sales pipeline accuracy with salesforce automation
Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention.
- Improve sales planning, management
- Automate your lead system
- Manage opportunities effectively
- Streamline account management
- Boost sales productivity
- Simplify workflow processes
- Gain visibility and improve decision making
Customer Service
Build customer loyalty to drive repeat business
Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely tailored to match your support process, and places no limits on the number of users
- Improve account handling
- Manage cases efficiently
- Simplify contract management
- Tap into proven expertise
- Streamline scheduling
- Automate workflows
- Enhance service with insight
Customer Choice
Designed with a single unified code base for both on-premise and on-demand deployments, Microsoft Dynamics CRM enables customers to choose the right deployment model for their specific business and information technology (IT) needs, with the flexibility to change deployment models over time if business or IT preferences change.
- Deploy on-demand or on-premise—and easily switch options if your needs change.
- Buy it outright, finance, or subscribe.
- Use it within Microsoft Office Outlook, a Web browser, a custom portal, a Microsoft Office SharePoint portal, or a mobile device.